Having Trouble?

We Can Help!

Our dedicated team members are here to help you with all your Internet needs.

Check out our most commonly asked questions below to see if you can solve the problem. Aren’t finding what you're looking for?

Give us a call; we’re happy to assist!

541-276-2887

  • When we program your router, we take the extra step to ensure you never get locked out. We create a sticker with your Wi-Fi name and password and place it on the top or the bottom of your router for your convenience. If you’ve checked your router thoroughly and don’t see a sticker, or if we didn’t program your router, call our office for further instructions.

  • Things happen! Cords get unplugged, devices need to be rebooted, or, in rare cases, equipment fails. If your internet stops working, here are a few steps you can take to try to resolve the problem on your own.

    • Power Cycle: Follow your ethernet cable (the cable that provides internet) to a small device called a POE. Unplug the circular black power cable, wait 10 to 15 seconds, and then plug it back in. Make sure the light comes back on (if applicable). If the internet is still out, give us a call!

    • If you have a router (wireless internet): Your router should have at least 2 cables plugged into it. One cable should come from your POE and be plugged into the “WAN” or “INTERNET” port. The other cable should come from “POWER” and be plugged into a surge protector. Check to make sure both ends of the power cable are plugged in securely. If the lights are on and the internet is still not working, it’s time to Power Cycle. Unplug the black circular power cord from the back of your router, wait 10 seconds, then plug it back in. If the internet does not come back on, give us a call!

    • DO NOT “RESET” YOUR ROUTER!

      • On the back of your router may also be a “reset” or “WPS/reset” button, separate from the “power” button. Be sure that button is never pushed, as it will set your router back to factory settings and will lose all important information that has been programmed into it. If that happens, you may need to bring the router into the office to have it reprogrammed.

  • Paying your internet bill is simply a click away!

    From our website, click on the “Pay Bill” button in red at the top of the page. This will take you to portal.wtechlink.us and will log you in automatically using your home IP address. Follow the prompts to complete your payment.

    YOU MUST BE ON YOUR HOME NETWORK TO PAY YOUR BILL ONLINE!

    You can also pay your bill by calling our office.

  • EVERY new customer that mentions your name earns you a FREE month of service. Your friend will also receive a FREE install.

    To refer a friend to us, simply follow the “Refer a Friend” link from our home page. If your friend signs up for service, we’ll give you a FREE month of Internet.

  • For many online games like Elder Scrolls Online and League of Legends, as well as various Xbox and PS4 console games, a static IP address is required for the game to function properly. Your console may inform you of an issue related to Network Address Translation (NAT)

    For only $3 more per month, we can add a public IP address to your connection to get you back online in minutes!

  • Because we care about our customers, we provide you with a complimentary surge protector to ensure your electronic devices are protected from electrical surges.

    Your POE, router, and computer should always be plugged into a surge protector. Surge protectors need to be replaced every two years, on average, as each surge your suppressor intercepts reduces its capacity to protect your equipment. 

    *Wtechlink assumes no responsibility for equipment damaged by a failed surge protector.